Shipping policy

Thank you for choosing Drift Boardsports for all your watersports equipment and gear needs. We are committed to providing you with exceptional products and ensuring a seamless shipping experience. Please read our shipping policy carefully to understand the details of our shipping process.

  1. Order Processing:

    • Once you place an order with Drift Boardsports, we will process it within 1-2 business days, excluding weekends and public holidays.
    • We strive to maintain accurate inventory levels. However, if an item becomes temporarily out of stock, we will promptly notify you and provide an estimated restocking time.

  2. Shipping Methods and Delivery:

    • Drift Boardsports offers various shipping methods to accommodate your preferences. During the checkout process, you will be presented with available options, and you can choose the one that suits you best.
    • To ensure timely and secure delivery, we partner with reputable carriers who specialise in shipping watersports equipment.
    • Delivery times may vary depending on your location and the selected shipping method. Please refer to the estimated delivery timeframe provided during checkout.
    • Once your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your package.

  3. Shipping Costs:

    • Shipping is FREE on orders over £50.00 (exceptions apply).
    • For orders of £49.99 and under delivery fees of £3.99 apply.
    • Shipping costs are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The exact shipping cost will be displayed during the checkout process before you finalise your purchase.
    • At Drift Boardsports, we occasionally offer free shipping promotions for specific products or order thresholds. Stay informed about such offers by visiting our website or subscribing to our newsletter.
    • Please note: We are currently unable to ship composite boards due to courier restrictions. Please contact us before ordering to discuss options.

  4. International Shipping:

    • We currently do not offer international shipping.

  5. Order Tracking:

    • As soon as your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor the progress of your package on our website or the carrier's website.

  6. Damaged or Lost Packages:

    • Drift Boardsports takes utmost care in packaging your order to ensure it arrives in excellent condition. In the rare event that your package arrives damaged, please contact our customer support team immediately. We will work closely with you to resolve the issue promptly.
    • If your package is lost in transit, please notify us, and we will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement.

  7. Address Accuracy:

    • It is crucial to provide an accurate shipping address during checkout. Please double-check all the information to avoid delays or misdeliveries. Drift Boardsports will not be held responsible for any additional shipping charges or lost packages resulting from an incorrect or incomplete address provided by the customer.

We hope this shipping policy clarifies our process and sets the expectations for the shipment of your order. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website or contact us directly for any updates.